Privacy Policy

Locksmith Umhlanga ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following personal information when you interact with us:

• Contact Information: Name, phone number, email address, and physical address when you request a service or submit a contact form.
• Service Details: Information about the locksmith service you require, including your location and type of lock or security system.
• Payment Information: Payment details processed securely through our payment providers. We do not store credit card numbers on our servers.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected via cookies and analytics tools.
• Communication Records: Records of phone calls, emails, and messages exchanged with our team.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage locksmith services you have requested.
• To communicate with you about appointments, quotes, and service updates.
• To process payments and issue invoices.
• To improve our website, services, and customer experience.
• To comply with legal obligations and resolve disputes.
• To send you promotional information about our services, only with your consent.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, analytics providers).
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption on our website, secure payment processing, and restricted access to personal data within our organisation. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your POPIA Rights

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the following rights:

• Right of Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You may lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you use our website through analytics.
• Deliver relevant content and improve site performance.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your POPIA rights, or have concerns about how we handle your personal information, please contact us:

This privacy policy was last updated on 13 February 2025. We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.